Information we collect

• Information you provide to us
  • We ask you to provide us with certain information. We may collect this information through various means and in various places through the services, including account registration forms, contact us forms, or when you otherwise interact with us.
  • At the time of registration, we may ask for the information such as Name, Mobile Number, Email ID, Date of Birth, etc.
  • We may explicitly seek additional information including location, payment or banking information, credit/debit card details and any other governmental identification numbers or documents. You may choose to provide such information if you wish to use the services provided by the Platform.
• Information we collect automatically
  • We collect information relating to your use of our Platform through the use of various technologies. This includes transaction details related to your use of our services including the type of services you requested, the payment method, amount and other related transactional and financial information.
  • Further, when you visit our Platform, we may log certain information such as your IP address, browser type, mobile operating system, manufacturer and model of your mobile device, geolocation, preferred language, access time, and time spent.
  • We will also collect information about the pages you view within our sites and other actions you take while visiting our Platform.
  • We also maintain some records of users who contact us for support, for the purpose of responding to such queries and other related activities.
  • However, we do not provide this information to any third party without your permission.
• Information we collect from other sources
  • We may, on your consent, request certain third parties to provide information about you to further personalize your experience on our Platform, and provide certain services that cannot be accessed by all users of the Platform.
  • We may receive additional information about you, such as information to help detect fraud and safety issues, from third party service providers and/or partners, and combine it with information we have about you.

How we collect information

We collect your Information by following methods:

When you access our Platform or use any features of our Platform;

• When you provide your Personal Information to us;
• During the course of services provided to you by us;
• Through your computer/device, once you have granted permissions to our Platform;
• Through use of cookies;
• We collect information that your browser/app sends whenever you visit our Platform, such as, the Log Data. In addition, we may use third party services to collect, monitor and analyse such Log Data. This information is kept completely secure.

Use of information collected

We may use, store and process the information provided by you to (i) improve the Platform services, (ii) create and maintain a trusted and safe environment on the Platform (such as complying with our legal obligations and compliance with our policies) and (iii) provide, personalize, measure and improve our products & services.

The information collected through different channels, allows us to collect statistics about our Platform usage and effectiveness, personalize your experience whilst you are on our Platform, as well as customize our interactions with you and to enhance the scope of the Platform Services.

To complete a financial transaction, we may share financial information (such as credit card details or other payment mode details) provided by you with authorized third-parties.

We may use the information collected to perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing and research and to monitor and analyze usage and activity trends. We process this personal information for these purposes given our legitimate interest in improving the Platform services.

We intend to protect your personal information and to maintain its accuracy as confirmed by you. We implement reasonable physical, administrative, and technical safeguards to help us protect your personal information from unauthorized access, use, and disclosure.

Disclosure of information

We may also disclose your personal information to third party vendors, and other service providers who work for the Company, who are bound by contractual obligations to keep such personal information confidential and use it only for the purposes for which we disclose it to them.